Head of Operations

Manchester Digital is a leading, not for profit, membership body based in Manchester, 致力于促进区域数字和技术生态系统内的增长和合作. With a focus on supporting innovation and economic progress, we offer a platform for digital and tech employers to connect, learn, collaborate, and prosper.

Our team is predominantly split across three core areas - Memberships, Talent and Skills, and Programmes and Events.

这是一个高级领导角色，负责执行总经理和董事会确定的全球最大的博彩平台数字的战略目标. 

这个角色是全球最大的博彩平台数字公司成功不可或缺的一部分，你将在发展全球最大的博彩平台数字公司的形象和会员以及该行业的整体成功方面发挥关键作用.  You will have responsibility for delivering the membership and marketing strategy, based on insight and intelligence that we gather from our members. 

你将洞察力和战略转化为项目和倡议的能力，以及你在管理人员方面的经验，都将是我们会员高度重视的, systems, processes and finances. 

Who would be a good fit for this role? 

Ideally you will: 

• 在数字和技术领域拥有丰富的经验和真正的兴趣. 我们正在寻找一个充满激情的人谁是深入参与最新的趋势, innovations, 以及行业内的发展，特别关注人才发展.
  
  

• 有很强的人员管理/领导背景，在领导和激励团队实现运营目标方面有丰富的经验, resolve conflicts, and foster a positive work culture. 
  
  

• 能够发展高层关系，并代表全球最大的博彩平台数字与企业和公共部门利益相关者(包括成员)的利益, suppliers, and other industry organisations within the region.  
  
  

• 具有商业头脑，能够适应基于收入的目标，并能够将这些目标转化为可实现的目标，并在多方面的业务运营中为较小的团队提供目标.
  
  

• Have strong financial management skills and be familiar with budgeting, forecasting, and financial analysis to effectively manage operational budgets, control expenses, and maximise our ability to return a surplus and reinvest in our mission.  Any experience of using Xero would be highly desirable.
  
  

• Have experience of managing multiple projects and initiatives, 协调跨职能团队，在预算范围内按时交付项目.
  
  

• 能够自如地管理竞争优先事项，同时能够识别和降低运营风险，并实施稳健的流程和控制，以保护全球最大的博彩平台数字的利益和声誉.

What will be your responsibilities? 

Reporting to the Managing Director, your key responsibilities will be focussed on

People Management

• 有人力资源管理经验，包括员工管理经验, hiring, termination, and disciplinary actions.

• 指导和激励一个忙碌的小团队，并支持他们确定他们的优先事项，实现目标和指标.

• Setting clear performance expectations and goals for team members, 并定期进行绩效评估，以评估进展并提供建设性反馈.

• Addressing any performance issues or development needs promptly and effectively.

• 整理和分析生产力数据，优化人员配置和生产能力，以实现战略目标.  

Financial Management 

• Budget setting, monitoring and management at both project and organisation level. 

• Being able to interpret and use our actual and forecasted P&L & Balance Sheet for planning.

• 维护和管理月度预测，并向总经理提供会员增长和活动收入的月度报告.

• Translating financial forecasts/KPIs into operational targets and plans.

• 确保我们的运作符合组织的财务目标和宗旨.

Operational Management

• 确保我们的交付计划达到总经理和董事会制定的所有战略目标. 

• Ensuring that operational activities, events and projects are appropriately appraised, remain on time and within budget.

• 审查和改进流程和程序，使业务能够更有效地扩展.

• 监督全球最大的博彩平台数字公司的技术基础设施，包括软件系统和硬件.

Commercial Strategy

• 与董事总经理和董事会合作，制定雄心勃勃的会员战略，并制定团队目标与目标.

• 与人才和技能主管合作，确保我们在会员中最大限度地利用我们的人才和技能活动.

• 在市场中发现机会和差距，全球最大的博彩平台数字可以开发新产品和服务.

• 推动收入并确保团队实现雄心勃勃的商业目标，同时确保我们为会员提供物有所值的服务，并不断评估会员资金使用的投资回报率

• Ensure activity between the events, 营销和会员团队是相互联系和有凝聚力的，我们正在优化团队的优势.

What is on offer? 

The role offers a competitive salary (£60,000 - £70,000 DOE) plus:

• 25 days holiday per year

• Quarterly team activities 

• Workplace pension

• Hybrid/flexible working

• Target led bonus

Our team currently work Monday to Friday, 9am - 5:30pm and Friday 9am - 5pm, 但可能偶尔需要在清晨或晚上的活动中支持或代表全球最大的博彩平台数字. 

我们的弹性工作政策包括在全球最大的博彩平台办公室固定工作两天(周二和周四)，其他三天可以灵活地远程工作.

How to apply? 

Please email your CV and a covering letter to careers@gdcarno.com 

The Manchester Digital application process will consist of 3 stages:

• Stage 1: An initial review of your application against our role criteria. In addition to sending us your CV, 我们恳请您给我们发一封激励信，告诉我们您对这个职位的兴趣所在-我们将不考虑未遵循完整申请流程的申请.




• Stage 2对我们的总经理和即将离任的运营主管进行一次基于能力的面试 




• Stage 3: A final stage interview/chat with a member of our Board of Directors